The Love Sunny terms

About us

Love Sunny is run by Sonaverse Ltd, a company registered in England and Wales under company number 17108925, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK. You can reach us through Sunny, or by email at privacy@lovesunny.me.

What Love Sunny is

Love Sunny is a matchmaking service. Sunny gets to know you, mostly in conversation on WhatsApp, and introduces you to people she thinks you could love. Introductions are made on character first. Only once you have both said yes may each of you ask to see one photo of the other, which its owner has chosen and approved.

Sunny is an AI. She is kind, careful and often perceptive, but she can be wrong, and she is not a counsellor, therapist, doctor or lawyer. Please do not rely on her for advice of that kind.

We cannot promise that you will be introduced to anyone, how soon, or that an introduction will lead anywhere. Sunny only introduces people she believes are a good fit, and that takes time.

Who can join

• You must be 18 or over. Everyone does an ID check, and anyone under 18 is removed and their information deleted.
• You may have one account, in your own name, for yourself.
• You must be free to start a relationship. If your circumstances change, please tell Sunny or pause your account.
• You must not have been removed from Love Sunny before, and must not be barred by law from contacting others.

Your part

• Be honest with Sunny about who you are and what you are looking for. She can only introduce you well if she knows you.
• Be kind and respectful to the people she introduces you to, including when you decide not to take things further.
• Never harass, threaten, deceive or pressure anyone, and never ask anyone for money, gifts or financial details.
• Do not use Love Sunny to sell anything, recruit anyone, or for any purpose other than finding a relationship for yourself.
• Any photo you send Sunny must be of you, reasonably recent and yours to share. Do not send photos of children, or photos where someone else is the subject.
• Keep what you learn about other members to yourself. Do not share their details, messages or photographs without their permission, and never share a photo of another member that Love Sunny has shown you.
• Do not try to get around the ID check, open a second account, or interfere with how Love Sunny works.

Staying safe

We check that every member is a real adult with one account, and we take reports seriously. But we cannot know everything about a person or guarantee how anyone will behave. When you meet someone, meet in a busy public place, tell a friend where you are going, arrange your own travel, and leave if anything feels wrong.

If someone makes you feel unsafe, tell Sunny straight away, or email us. If you are in danger, call 999.

What it costs

Love Sunny is free while it is in early access. If that changes, we will tell you in advance and you will never be charged anything you have not agreed to.

Pausing, leaving, and when we close an account

You can ask Sunny to pause introductions at any time, and to pick them up again when you are ready. You can close your account at any time by asking Sunny or emailing us, and we will delete your information as our privacy notice describes.

We may pause or close an account, with or without notice, if we reasonably believe someone has broken these terms, has put another member at risk, or has given us false information. Where it is safe to do so, we will tell you why and give you the chance to respond.

Our responsibility to you

We will provide Love Sunny with reasonable care and skill. We are not responsible for what other members say or do, on Love Sunny or when you meet them, or for losses we could not reasonably have foreseen.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, and nothing here affects your statutory rights as a consumer.

Changes to these terms

We may update these terms as Love Sunny grows. When a change matters, we will tell you before it takes effect, and you can close your account if you do not agree. The date at the top shows when they last changed.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring a claim in your local courts. If something goes wrong, please talk to us first; most things can be put right quickly.